My goal is to create clear, written procedures and make sure employees have access to the same current information and resources. When procedures change or new information becomes available, I want that information clearly communicated so employees have something reliable to refer back to.

Some residents have experienced the frustration of making more than one trip to the Treasurer’s Office and receiving different information depending on who they speak with. In some cases, they may return with what they were told to bring, only to find out that something else is needed.

When employees have the same information and reliable resources to reference, they are better equipped to provide accurate and consistent answers.

I want residents to be able to rely on the information they receive from the Treasurer’s Office and employees to have the resources they need to provide that information consistently.